Frequently Asked Questions

If you have a Wi‑Fi device there are two common causes:

• It’s in Ad‑Hoc mode. First connect directly to the device by Wi‑Fi and configure it.
• It’s not on the same network as your Mac or iPhone/iPad. Connect to the same network and try again.

By request from Global Caché, iHelp for macOS and iOS only supports units from the Global Caché brand.

See the tutorial on the Global Caché website: iLearn tutorial.

Linux is not supported. Android versions are being considered but are not planned.